customer requirements in project management

#CUSTOMER REQUIREMENTS IN PROJECT MANAGEMENT PROFESSIONAL#

There are seven other certifications available for different types of project management.

#CUSTOMER REQUIREMENTS IN PROJECT MANAGEMENT PROFESSIONAL#

The gold standard of certification from the association is the Project Management Professional (PMP) ® certification.

It has set the standards for project, program, and portfolio management and offers training and certifications. PMI, which began in 1969, is the world’s largest nonprofit membership association for the project management profession. In this article, we’ll cover what each of these phases entail and share tips for boosting success during each stage.ĭeveloped by the Project Management Institute (PMI), the five phases of project management include conception and initiation, project planning, project execution, performance/monitoring, and project close. There is a science to what they do - they have a deep understanding of and can perfectly execute the five phases of project management. While some people think a project manager’s sole job is to remind everyone about deadlines and set up status meeting, that’s simply not the case. Getting started with the Smartsheet APIĪt the root of any successful project is a project manager (PM) worth his or her weight in gold.ENGAGE 2023 Smartsheet ENGAGE brings together our global customers, experts, and partners to share their experiences, ideas, and best practices.Smartsheet events Your hub for Smartsheet events, webinars, Q&As, and user groups.Partners Learn about the Smartsheet partner program and access our partner directory.Community Explore user-generated content and stay updated on our latest product features.Help and Learning A comprehensive knowledge base, including articles, tutorials, videos, and other resources that cover a range of topics related to using Smartsheet.Content Center Articles and guides about project management, collaboration, automation, and other topics to help you make the most of the Smartsheet platform.The final deliverable must help to resolve the customer'sĬustomer requirements define the features and functions of the final deliverable.įigure 5.3 Customer requirements and the final deliverable. Nice to have ✓ There are usually not enough resources to include nice to have features however, if they are included, the customer will be delighted ✓ The customer will be delighted with the final deliverable Highly desirable ✓ The final deliverable will exceed the CAC ✓ The customer will be satisfied with the final deliverable Must have ✓ The final deliverable will meet the CAC Later on, you'll need to explore the requirements in more depth (converting them to technical specifications), as you get ready to actually design the final deliverable, but for now, all you need to do is develop an accurate plan that sets realistic expectations about what will be produced. Remember that the list of features and functions included in the final deliverable will drive the resource requirements for the project, so you'll only be able to add as many features and functions as you have the money to fund. Next check the highly desirable category to decide which of these, if any, can be included in the final deliverable. This will enable you to match each category to a level of customer satisfaction you intend to deliver.Ĭheck to make sure that the features and functions in the must-have category are aligned with the CAC and that you aren't missing any requirements (see Figure 5.3). After all the features and functions have been identified, ask the customer to group them into three categories: must have, highly desirable, and nice to have. Ask the customer to describe all the features they require and every function they are interested in (See Table 5.2). Now it's time to expand upon these requirements. The final deliverable must satisfy the customer's criteria for acceptance. The final deliverable must help to resolve the customer's problems.įigure 5.2 CAC are used to measure the final deliverable. A function of our fulfillment process would be that inventory levels in the accounting program are automatically adjusted.Ĭustomer requirements should have been outlined in the charter.

A function is an action or work that the final deliverable will perform. An example of a feature for our fulfillment process would be including bar codes on all inventory items.

A feature is a physical characteristic of the final deliverable. Customer requirements include any features and functions of the final deliverable. While you are interviewing the customer about the CAC, it's a good time to validate and expand on the customer's requirements for the final deliverable.

Customer requirements in project management